So far, we have learned
- The bad apple effect – a single, toxic team member can create group-wide dysfunction
- Emotions are contagious – when someone else experiences an emotion, mirror neurons light up the exact same areas of our brain as if we were experiencing that emotion ourselves.
- Social contracts are a nice way of establishing a set of desired group norms, and can provide a “container” for the team to manage its own conflict, including defective behaviour.
In this post, the forth in the Agile Team series, we look into techniques for working with people who continually act out of sync with the team culture and norms. In particular, we investigate how social exclusion can be used as a highly effective deterrent of bad behaviour.